Designed for good experiences. Builtfor continuous improvement
Design and deploy straightforward agent workflows and efficient, personalized service experiences. Listen to feedback and respond to change in minutes—in tune with business developments and your budget.
As a service interaction unfolds, information updates in the desktop. Users are provided with just those options needed to reach resolution or other relevant products and services. Agents don't have to alt-tab between tools, and customers don't have to guess at yet another search term to move the service process toward resolution.
In a single, easy-to-use interface, the Visual Experience Designer provides the tools needed to create service workflows, build screens and design business logic—in minutes. The Experience Orchestrator implements the experience across functionalities and back-end data, leading service reps and customers through the desired flow. And the KPI Optimizer monitors and fine-tunes the service experience to meet the objectives you set for cost, customer satisfaction, compliance and revenue.
Knowledge-infused processes inform the service process in a whole new way. Through deep coupling of knowledge bases to transactional functions, business process is responsive to the context of the service interaction. Words searched on, customer actions and user profiles prompt on-point information and actionable knowledge that guide users through a rounded and productive experience.
