Events

Check in for news about customer summits, upcoming webinars and more…

• Take Control of the Agent Desktop to Measurably Improve the Customer Experience
  August 29, 2011 | 10:00AM PT / 1:00PM ET
• Derive Powerful Insights from Email by Listening to the Voice of Your Customers on Social Channels
  August 4, 2011 | Watch Recording
• ING Case Study: Blending Knowledge with Process – the Recipe for Contact Center Success
  July 14, 2011 | Watch Recording
• Transforming Contact Centers – Best Practices from the Trenches
  June 30, 2011 | Watch Recording
• ACM Live – Interview with Vikas Nehru
  June 22 – 23, 2011 | Watch Recording
• Xerox Case Study: Six Best Practices for Agent Knowledge Management
  June 22, 2011 | 10:00 AM PST
• The new voice of the customer is loud! But, is it clear?
  May 4, 2011 | Watch Recording
• CRM Magazine Sponsored Webinar: Integrate Social Media Into Your Customer Channels, Now!
  April 28, 2011 | Watch Recording
• Knowledge Infused Processes: The Solution to Self–Service Woes
  March 24, 2011 | Watch Recording
• How well is your IT Equipped to Deliver Agile Customer Service Experiences?
  February 16th 2011 | Watch Recording
• Flip The Funnel – How To Use Existing Customers To Gain New Ones
  November 10, 2010 | Watch Recording
• Managing Unpredictability with Dynamic Case Management
  October 19, 2010 | Watch Recording
• Balance the competing demands of your customers and your business
  September 22, 2010 | Watch Recording